Terms and conditions

1. Who we are

These terms are between you and Sarvang Group LLP, trading as Sarvang Group, of Office No. 305, Sky Vista, Madhapar Chowkdi, Rajkot 360006, Gujarat, India. We are referred to here as "we" or "us", and you as "you" or "the client".

2. What these terms cover

They cover your use of this website and any work we do for you. If we sign a separate proposal, quote or agreement with you, that document takes precedence wherever it says something different from this page. Anything it does not mention is governed by these terms.

3. How an engagement starts

We will send you a written proposal setting out what we will build, what it costs and roughly how long it will take. Work starts when you accept that proposal in writing and the first payment reaches us. Nothing said in a call or an email thread binds either of us until that point.

4. Scope, and changes to it

The proposal defines the scope. We will build what it describes and we will tell you if something in it turns out to be a bad idea.

If you want something that is not in the proposal, that is a change, and we will quote it separately before doing it. We will not quietly absorb extra work and we will not quietly bill you for it either. If a change affects the delivery date, we will say so at the same time as the price.

5. What we need from you

Most delays on a software project are not technical. To keep to a schedule we need timely answers to questions, access to the systems and accounts the work touches, and any content, data or branding the build depends on. We also need whatever you give us to be yours to give.

If we are held up waiting on any of these, the delivery date moves by at least the length of the delay, and we will tell you when that happens rather than letting the date slip silently.

6. Fees and payment

Unless your proposal says otherwise, project fees are paid in three parts:

• 30% before work begins.
• 50% at the midpoint of the project, as defined in the proposal.
• 20% on delivery.

Invoices are payable within fifteen days of issue. Fees are exclusive of GST and any other applicable taxes, which are added where the law requires. If an invoice is more than thirty days overdue we may pause work until it is settled, and we will tell you before we do.

Any third-party costs the project depends on, such as hosting, domains, licences or API usage, are yours to pay and are not included in our fees unless the proposal says they are.

7. Who owns what is built

We retain ownership of the software, source code and underlying materials we create. On receipt of all sums due, we grant you a perpetual, worldwide, non-exclusive licence to use, run and modify that software for your own business, for as long as you like, with no recurring licence fee.

That licence cannot be resold or sub-licensed to a third party, and it does not transfer to another company without our written agreement, which we will not withhold unreasonably if you sell or restructure your business.

Your own material stays yours. Your data, your content, your branding and anything you gave us to work with remain your property throughout, and we claim nothing over them.

Open source and third-party components are covered by their own licences, which we will identify on request.

8. Confidentiality

Each of us will keep the other's non-public information confidential, use it only for the work, and not pass it on without permission. This continues after the engagement ends. It does not apply to information that is already public, that either of us already knew, or that the law requires us to disclose.

We may name you as a client and describe the work in general terms unless you ask us not to. We will not publish your data, your code or anything commercially sensitive.

9. Defects after delivery

For 90 days after delivery we will fix, at no charge, anything that does not work the way the proposal said it would. Tell us and we will put it right.

That covers defects. It does not cover new features, changes of mind, problems caused by someone else editing the work, or failures in third-party services outside our control. Those are quoted separately. After 90 days, ongoing support is available under a separate arrangement.

Beyond this, the work is provided as it is. We do not promise that software will be free of every possible fault, because no honest supplier can.

10. If work stops partway

Either of us may end an engagement by giving 14 days written notice.

If that happens, you pay for everything completed and everything in progress up to the end of the notice period. Sums already paid are not refunded, since they cover work already done. We will hand over what has been built and paid for, and we will not hold finished work hostage over an unrelated dispute.

Either of us may end the engagement immediately if the other seriously breaches these terms and does not put it right within fourteen days of being asked to.

11. Third-party services

Some things a project depends on are run by other companies: hosting, payment processors, telephony, model providers, the booking calendar on this site. We choose them carefully and we integrate them properly, but we do not control them. We are not responsible for their outages, their price changes or their decisions to discontinue a service, though we will help you work around any of those.

12. Limits on our liability

Nothing here limits liability for death or personal injury caused by negligence, for fraud, or for anything else the law does not permit us to limit.

Subject to that, our total liability to you in connection with an engagement is limited to the fees you have paid us for that engagement. We are not liable for loss of profit, loss of revenue, loss of business, loss of data or any indirect or consequential loss, however it arises.

You are responsible for keeping your own backups of your data.

13. Using this website

The content on this site is provided for information. We keep it accurate but we do not warrant that it is complete or current, and nothing on it is an offer or a quote. You may not copy the site's content, design or code for your own commercial use, scrape it at scale, or attempt to interfere with how it runs. Search engines and AI services may crawl, index and use this site's text as set out in the site's robots.txt file.

14. Personal data

How we handle personal data is set out in our privacy policy. Where we process personal data on your behalf as part of an engagement, we do so on your instructions and we will agree separate terms with you if the work requires them.

15. Things outside anyone's control

Neither of us is liable for failing to meet an obligation because of something genuinely beyond our control, such as a natural disaster, war, a government restriction, or the failure of essential infrastructure. If that happens we will tell you promptly and agree a way forward.

16. Governing law

These terms are governed by the laws of India. The courts at Rajkot, Gujarat have exclusive jurisdiction over any dispute arising from them.

17. Changes to these terms

We may update this page. The version that applies to your engagement is the one in force when you accepted your proposal, and we will not change the terms of work already agreed without your written agreement.

18. Contact

Questions about any of this go to sarvanggroupllp@gmail.com or +91 93162 82579.